Legal · Privacy
Privacy Policy
How Foxcomm Services LLC collects, uses and protects personal information on foxcommservices.com and in our IT services. Last updated October 6, 2026.
About this policy
This Privacy Policy explains how Foxcomm Services LLC ("Foxcomm", "we", "us" or "our"), a limited liability company registered in Delaware, USA, handles personal information when you visit foxcommservices.com, contact us, request a quote or use our IT services. Foxcomm Services LLC is part of the Foxcomm group, which also includes Foxcomm IT Ltd, registered in England and Wales, and has served US, UK and EU clients since 2009.
By using this website or our services you acknowledge this policy. If you do not agree with it, please do not use the website. If you have a separate written agreement with us for IT services, that agreement also governs how we handle your data.
Information we collect
We collect personal information that you give us and information that is created when you use our website and services:
• Contact and business details: name, email address, phone number, company name and job title, when you contact us, request a quote or register for an event.
• Service and support data: account details, support tickets, device and user information, and system or usage data our engineers need to deliver managed IT, Microsoft 365, cloud, virtual desktop, security and related services.
• Order and billing information: details needed to fulfil orders and manage payments.
• Technical data: IP address, browser type, device information, pages visited and similar data collected through cookies and analytics tools.
• Communications: messages, call notes and correspondence between you and Foxcomm.
We do not process sensitive personal information and we do not collect personal information about you from third parties.
How we use your information
We use personal information to:
• deliver, support and improve our services, including our 24/7 help desk and remote support;
• respond to enquiries and quote requests;
• send administrative information such as service notices, security alerts and changes to our terms;
• fulfil orders and manage payments and billing;
• enable communication between you and our team;
• send marketing or event communications where you have asked for them or where the law allows, and let you opt out at any time;
• protect our systems, our clients and the vital interests of individuals, and comply with the law.
Who we share information with
We do not sell your personal information. We share it only in these situations:
• Service providers that process data on our behalf, such as hosting, analytics, communications, payment and AI tool providers, under contract and only for the purposes we specify;
• Group companies, including Foxcomm IT Ltd, whose engineers help deliver services to US clients;
• Business transfers, such as a merger, sale of company assets, financing or acquisition;
• Legal and safety reasons, where required by law or to protect rights, safety and security.
Cookies and analytics
We may use cookies and similar technologies to operate the website, remember your preferences, measure traffic and understand how visitors use our pages. Third parties may also set cookies for analytics and advertising. You can control cookies in your browser settings, and blocking some cookies may affect how the website works.
We use Google Analytics. You can opt out by installing the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. Some browsers send "Do Not Track" or Global Privacy Control signals; where required by law we treat opt-out preference signals as a request to opt out of sale or sharing.
Artificial intelligence providers
To power AI automation, AI applications, IoT and text analysis, we use technology from AI service providers including OpenAI, Adobe Sensei, DeepAI, NVIDIA AI, IBM Watson and Anthropic. These providers may process information on our behalf for those purposes.
Where we use Google APIs, our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
How long we keep information
We keep personal information only as long as needed for the purposes described in this policy, to meet contractual, legal, tax and accounting obligations, or to resolve disputes. When we no longer need it, we delete or anonymize it.
Security
We apply technical and organizational measures to protect personal information, supported by an ISO 27001-accredited information security management system. No electronic transmission over the internet or method of storage can be guaranteed to be 100% secure, so we cannot promise absolute security. Please contact us immediately if you believe your information or an account with us has been compromised.
Your privacy rights in the United States
Depending on where you live, state privacy laws (such as those in California, Colorado, Connecticut, Virginia and other states) may give you rights over your personal information, including the right to:
• know what personal information we collect, use and disclose, and request a copy;
• correct inaccurate personal information;
• delete personal information we hold about you;
• opt out of the sale or sharing of personal information and of targeted advertising (we do not sell personal information);
• receive equal service and pricing when you exercise your rights.
To make a request, email [email protected] or call (332) 880-8522. We may need to verify your identity before acting, and you may use an authorized agent where the law allows. We aim to respond within 45 days. If we decline a request you may appeal by replying to our response, and you may also contact your state attorney general.
Visitors from the UK, EEA and Switzerland
If you are in the United Kingdom, European Economic Area or Switzerland, your information may be transferred to and processed in the United States and the United Kingdom by Foxcomm Services LLC and Foxcomm IT Ltd. We process it on these legal bases: your consent (which you can withdraw at any time), performance of a contract with you, compliance with legal obligations, and protection of vital interests.
You have the right to access your personal information, request correction or erasure, restrict or object to processing, receive your data in a portable format, withdraw consent, and not be subject to solely automated decision-making. To exercise these rights, email [email protected].
If you are unhappy with how we handle your information you can complain to the UK Information Commissioner's Office (ico.org.uk/make-a-complaint, helpline 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF), to your EEA Member State data protection authority, or to the Swiss Federal Data Protection and Information Commissioner.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed, and we will notify you prominently of material changes.
Contact us
Foxcomm Services LLC
Registered address: 8 The Green, Ste B, Dover, DE 19901, USA
Phone: (332) 880-8522
Email: [email protected]
Related UK entity: Foxcomm IT Ltd, 4th Floor, Silverstream House, 45 Fitzroy St, London W1T 6EB, United Kingdom