Industries · Healthcare practices
IT support for healthcare practices in New York
Managed IT, security safeguards and a 24/7 help desk for medical, dental and specialist practices that handle protected patient information.
24/7
IT Helpdesk
15 min
Average ticket solved
Remote Support
For day-to-day IT issues
Why practices choose Foxcomm
Protect patient data without slowing down care
Healthcare practices depend on systems that are always available and on patient information that stays private. The HIPAA Security Rule requires covered entities to conduct an accurate and thorough risk analysis and to put reasonable administrative, physical and technical safeguards in place. New York's SHIELD Act also expects businesses that hold New York residents' private information to maintain reasonable safeguards.
Foxcomm helps practices put the technical safeguards in place, such as encryption, access controls, multi-factor authentication and tested backups, and keeps them running day to day. Compliance obligations remain with your practice, and we work alongside your compliance officer and advisers.
Typical practice needs
- Encrypted laptops, workstations and mobile devices
- Multi-factor authentication for staff
- Secure email and messaging
- Backup and recovery for clinical and admin systems
- Support for risk analysis and policies
What we cover
Managed IT services for healthcare practices
24/7 help desk
Clinicians and front-desk staff reach a real engineer by phone, email or remote session, at any hour of any day.
Device and access security
Encryption, multi-factor authentication and access controls on workstations, laptops and mobile devices.
Backup and recovery
Regular, tested backups of patient systems and files, with a documented recovery plan to limit downtime.
Microsoft 365 and secure email
Email, Teams and SharePoint set up with sensible protections, plus guidance on sharing patient information safely.
Networking and WiFi
Reliable business internet, firewalls and segmented WiFi across single-site and multi-site practices.
Compliance support
Technical evidence and controls that support HIPAA and the New York SHIELD Act. Compliance obligations remain with your practice.
How it works
Getting started is straightforward
01. Discover
We review your people, systems, risks and goals, and agree what good looks like.
02. Plan
You get a clear proposal covering scope, timeline and monthly cost, with no surprises.
03. Onboard
We connect your devices and accounts, document everything and train your team.
04. Support
Your 24/7 help desk and proactive monitoring keep things running and improving.
Questions
IT for healthcare practices: common questions
Can you help with HIPAA security requirements?
We help practices put technical safeguards in place that support the HIPAA Security Rule, such as encryption, access controls, audit logging and backup. HIPAA compliance remains the responsibility of your practice, and we work alongside your compliance officer and advisers.
Do you sign a business associate agreement?
Any IT provider with access to patient data is a business associate under HIPAA, so a written business associate agreement is required. Ask us about it during scoping.
How quickly must a breach be reported?
Under the HIPAA Breach Notification Rule, covered entities must notify affected individuals without unreasonable delay and no later than 60 days after discovering a breach. Other notification rules may apply as well, so involve your legal adviser straight away.
Is the help desk really available 24/7?
Yes. Our 24/7 help desk supports existing clients every day of the year, by phone, email and remote access.
How do I get a quote?
Request a free quote and a Foxcomm engineer will reply with sensible next steps. You can also call (332) 880-8522.
Explore related services, industries and locations
Get started
Need IT support for your practice?
Speak to Foxcomm IT Services in New York about managed IT, Microsoft 365 or cybersecurity. Send a note and we will reply with sensible next steps.
Get a free quote